Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Soft Spikes are not returnable and no refunds will be provided once an order has been placed. Defective products may be replaced only upon prior authorization. Defective product replacement requests must be made within two weeks of shipment receipt. We are not responsible for any lost or misdirected returns. We do not accept returns for any other reason and all credit card chargebacks will require a $20.00 processing fee payable by money order to Soft Spikes.
Most orders are sent through the United States Postal Service priority mail with an electronic delivery confirmation (we reserve the right to ship larger packages through FedEx/UPS Ground or Home Delivery which can significantly alter the time frame as they only ship M-F). If you have questions about delivery time frames, please call. We do not guarantee the time frame of USPS 2-Day Priority Mail or FedEx/UPS Ground and Home Delivery. Once the order's electronic delivery confirmation has been listed by the USPS or FedEx/UPS as a confirmed delivery, we are not responsible for the order if it is lost or misplaced. The 2 Day Priority Mail time frame is NOT guaranteed by Soft Spikes or the USPS to take 2 days as our processing time, drop off day to USPS, weather issues, or other problems that could impact shipping time , are not figured into the 2 Day Priority Mail time frame. If you have any questions regarding your order, please feel free to contact us at (805)654-7055.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Soft Spikes. The collective work includes works that are licensed to Soft Spikes. Copyright 2003, Soft Spikes ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Soft Spikes or purchasing Soft Spikes products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Soft Spikes or to purchase Soft Spikes products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Soft Spikes. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Soft Spikes used in the site are trademarks or registered trademarks of Soft Spikes
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Soft Spikes disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Soft Spikes does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Soft Spikes does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Soft Spikes shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Soft Spikes has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Soft Spikes product is mistakenly listed at an incorrect price, Soft Spikes reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Soft Spikes reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Soft Spikes shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Soft Spikes without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Soft Spikes may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Soft Spikes.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Soft Spikes products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Soft Spikes products) must be commenced within one (1) year after the claim or cause of action arises. Soft Spikes's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Soft Spikes may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Soft Spikes or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Soft Spikes does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Soft Spikes is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Soft Spikes reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Soft Spikes in its sole discretion.
You agree to indemnify, defend, and hold harmless Soft Spikes, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Soft Spikes may link to sites operated by third parties. However, even if the third party is affiliated with Soft Spikes, Soft Spikes has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Soft Spikes. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Soft Spikes seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).